FAQ Pro Elite

How does it work?

Fitted to your mains cold water, near your kitchen sink it works using a pump to push water through 6 stages of filtration. Each filter does a different job in the purification process. The filters we use are of the highest standard. When it comes to water we don't mess around. You deserve the best.

See the video of a similar unit from the range here.

What happens next?

Once you’ve decided to go ahead give us a call and we’ll arrange for an installation, usually within 3 working days. At this point we can take a deposit (minimum €50) or payment in full. Balance can be paid on the day of installation. Installation usually takes around an hour, although sometimes can take up to 90 minutes. The Pro Elite 3 requires electricity, there are normally accessible sockets behind a unit near to a sink but please be aware of this. At this point you may also want to consider one of our tri-flow taps which start from €220.

Where does the tap go?

Normally in the corner of your drainer or on the edge of a worktop, however you can choose one of our tri-flow taps which start from as little as €220.

Do I have to have a separate tap?

No see the options for an integrated tri-flow above.

What size is it?

The Pro Elite 3 measures 16”x15”x10” or 41cm x 38cm x 26cm for those who have converted! Tight on space? Don’t worry we can re-size shelves, take the bottom out of presses, or even sight the machine in a press many metres away!

I’ve a limescale problem will it fix that?

It’ll eliminate it 100% in your drinking water. The most important thing to consider when you’ve a limescale problem isn’t just your washing machine or kettle it’s how that lime is building up in you! You’ll also not have to de-scale the kettle, replace your stained glasses and have pure drinking water on tap.

Will it do the whole house?

No but we do offer a range of whole house water softeners starting from as little as €800 going up to €2200 and with a very special solution for people in apartments – please call for more information.

How much is maintenance / yearly service?

Our services cost €149 and are normally annually. You can pay on direct debit monthly if this suits. We will change all your filters every year, and test your membrane, which is normally changed bi-annually. We will also sanitize your machine using our ozone machine which means it’ll be chemical free. It’s important to maintain your machine to maximize its life span and to keep your warranty valid.

Is it reverse osmosis?


What is reverse osmosis?

Reverse osmosis is a process that takes any water back to pure, by putting water through a series of different filters.

Please see link here for a detailed explanations of what reverse osmosis is.

What if I don’t like it?

We offer a 30 day no quibble money back guarantee. If for any reason your not satisfied we’ll come and take the system out and refund all your money. No strings attached.

I’ve a granite / quartz / marble worktop is that a problem?

Not at all, your installation may take a little longer, (normally an extra 30 minutes) but our engineers have the specialist tools to deal with these worktops.

How long is it guaranteed for?

It’s guaranteed for 5 years, as long as you service your machine yearly.

Does it use a lot of electricity?

Not at all, the cost to run a pro elite 3 for a year is less than €9!

How often are you in my area?

Ireland is big, but we manage well, with 16 years’ experience and customers across the country most areas are able to be visited within a 2-week cycle.

What does it taste like?

It tastes fresh, clean. After experiencing pure water you'll never want to be without it.

Is it cold?

Yes, it’s the same temperature as your tap water.

Can it be connected to a fridge?

Yes. Please mention on booking that this is something you want, so we can allow extra time for the engineer to arrange.

I’ve not much space where can it go?

As well as under the sink it can go into a press nearby, the engineers will be able to work with you to find a nice home for your machine. They are skilled at altering units. Please see here for some examples of machines that have fit in small spaces!

Does it remove the minerals as well?

Yes, initially but then the final stage adds back in minerals that are essential to you. Further information on minerals can be found on our minerals page here.

How long have you been in business?

16 years, and until now it's all been recommendations through word of mouth, so please don't keep us a secret. Tell your friends, colleagues and family.

How long will the machine last?

We warranty the machine for 5 years, provided you service it regularly we expect the machine to last between 8 and 10 years.

I’ve seen cheaper ones elsewhere why are the Pro Elites so much more?

There are several factors that make these machines more expensive they are the Rolls Royce of water purifiers. There size, the quality of manufacturing, the quality of the filters in the machines and lastly the technology. Machines that are based on technology that is 40 years old are available online for as little as €299 but you'll find they are inferior. We do stock cheaper machines so please ask for available models if the pro elites are outside of your budget.

Offer specific questions:

I’m moving soon can I still claim my prize?

Yes absolutely. We require a deposit to secure your prize, €50, you can then pay the balance on installation.

I've won a competition, can someone else have my prize?

Yes, absolutely, we want to grow our business to 50,000 customers by the end of 2020 as such when we can we give away our systems or discount substantially in the interest of increasing the exposure of our company. Simon the founder has always maintained pure water should be for everyone and has made it his life's purpose to give this gift to others. If it's not for you, you can pass on to a friend or let us know and we will draw another person from the entrants.

Our mission is to educate the mind, improve health and give the gift of pure water to everyone.
— Simon Newell - Founder